POLICIES AT THE GLAM HOUSE

  • We ask that you provide at least 24 hours notice when canceling your reservation here at The Glam House. If a cancellation or no-show occurs with less then 24 hours notice, 50% of your reservation will be charged to the card on file. This applies to same day bookings. This cancellation policy is in place to protect our service providers and give them the opportunity to fill their opening from the cancellation. 

  • There are no returns or exchanges for hair extensions. If the hair has already been ordered we can not cancel the order. No orders will be placed until after a virtual or in-person consultation has occurred with TGH service provider. All hair products can be returned within 30 days of purchase and must be unopened. Opened products are not available for returns or exchanges. No refunds will be issues for any services provided at TGH by any TGH service provider.

  • Pets are a responsibility, and the opportunity to have them at our workplace is a privilege all participants must respect. To take part in our pets-at-work program, employees must agree to honor TGH pet policy.

    This workplace pet policy applies to employees only. Because it would be too difficult to track requirements and participation, we do not allow visitors to bring pets to our workplace.

    • This policy applies to G1, G2, & G3 and participating pets are allowed with a sign up sheet for one dog per day at each location.

    • The focus of our policy is dogs. Other pets are not included at this time. 

    Pet Requirements

    To participate, pets must be:

    • 3 months old +

    • Up to 8 lbs.

    • Up to date on vaccinations required by state law.

    • Free of any communicable infections or any parasites such as fleas.

    • Clean and well groomed.

    • House-trained.

    • Obedient, well-socialized and with no history of biting, excessive barking, chasing or aggressive behavior.

    • Microchipped, to help locate and return them in case they would run away while visiting.

    • Covered under their owner’s homeowners/renters insurance policy, which must cover dog bites. TGH will need copies of all insurance information, current vaccinations and your license with the state or city since we are in Denver.

    Pet Parent Responsibilities

    To comply with our workplace pet policy, pet parents who want to bring their pets to work must agree to:

    • Be 100% responsible for their pet’s behavior, well-being, hygiene and happiness the entire time he or she is visiting.

    • Be respectful of other employees, and their pets, to ensure everyone can be as successful and productive as possible at work.

    • Manage their workspace to ensure it is “pet-proofed” and safe for their visiting pet.

    • Keep their pet with them and controlled throughout the day. Or, make arrangements with a colleague to do so if they need to step away.

    • Ensure that their pet’s behavior does not interfere with other employees’ comfort or ability to do their work.

    • Provide their own pet items to ensure pet safety, such as leashes, crates or gates to keep the pet securely in the employee’s work area.

    • Provide their own pet wellness items, such as waste bags, toys, food and water bowls.

    • Provide adequate bathroom breaks, access to water and food, and exercise throughout the day.

    • Clean up after their pet immediately if any accidents occur.

    • Maintain homeowners/renters insurance that covers dog bites.

    • Be legally and financially responsible for any damage caused by their pet.

    • Provide annual proof of vaccination and health for their visiting pets.

    • Keep pets out of pet-free areas.

    • Use alternate pet care away from work on days when the employee would be unable to fully manage the pet at work (e.g., an all-day meeting) or the pet is ill.

    • Take their pet home at any time if the pet’s behavior or health makes it a distraction, nuisance or danger to anyone else, or if asked to do so by their manager.

    Managing Issues

    Concerns related to the workplace pet policy should be handled by:

    • Talk with the pet parent and work to resolve issues mutually.

    • Escalate the issue to the pet owner’s supervisor.

    • Determine if the dog isn’t a good candidate for bringing to the salon.

    • As space is at a premium, pet parents must take their pet items home everyday as TGH won’t be responsible for left items.

  • TGH is a Certified Sustainable salon. In order to offset our carbon footprint, we charge an Eco Fee. TGH is able to divert 95% of our beauty waste . Thank you for contributing to help protect our planet.


    Eco Fee is charged to every TGH Service excluding the following:

    • Blowouts , Updos and Curly blow outs 

    • Complimentary bang trims and neck trims 

    • Purchase of retail products

  • GLAM&GO: 

    • $90 monthly 

    • 2 blowouts with any stylist

    • 10% off products in store EXCLUDING hair extensions

    • Additional blow outs 10% off

    • Anniversary surprise 

    • 1 free add on per month 

    • 1 non blow out service per month 10% off (you have to manually track this  i.e if a guest receives color/blowout/extensions and wax you want to ask if they want 10% off today, if so it must be taken off the most expensive service.** not the whole ticket).


    GLAM&GO 2.0: 

    • $180 monthly

    • 4 blowouts with any stylist 

    • 10% off products in store including extensions

    • Additional blow out 10% off 

    • Anniversary surprise 

    • 1 non blow out service per month 10%(you have to manually track this  i.e if a guest receives color/blowout/extensions and wax you want to ask if they want 10% off today, if so it must be taken off the most expensive service.** not the whole ticket).

    • 10% off extensions in store

    • Extension blow out price 50% off

    • 2 free add ons per month


    Add On’s:

    • 10 minute  scalp massage

    • Kerestase Masque

    • Glam Curls

    • Extension blowout